SUPPORT

Support

Help with installation, compatibility, purchase, and downloads for ASTER Drum Lab.

01

Installation

Run the downloaded installer and select the plugin formats you use. Your DAW may need to rescan plugins after installation.

02

Compatibility

See the product page for the currently released platforms. Do not install on environments marked Coming soon.

View product
03

Re-download

Enter the email used at checkout to receive a time-limited download link.

Go to downloads
04

Forgot the email used at checkout?

Contact us with your Paddle receipt or transaction number, approximate purchase date, amount and currency, purchaser name, and any possible email addresses. Do not send your full card number, password, or identity documents.

If you cannot provide this information and we cannot identify the purchase, we cannot provide a re-download. You will need to purchase the product again.

Email support
05

Contact

Include your OS, DAW and version, plugin format, and the steps that reproduce the issue.

Email support